Returns & Exchanges
At Run North West, we want you to be completely satisfied with your new running gear, which is why we offer a 28-day return period for all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, our team is here to ensure a smooth and efficient exchange or refund process.
Check Eligibility
Ensure your items are unworn, in their original condition, and include all original tags and packaging before initiating a return.
Complete the Form
Fill out the returns form included in your original shipment, clearly indicating whether you would prefer a size exchange or a full refund.
Package and Post
Securely pack your items and send them back to our warehouse using a tracked courier service to ensure safe delivery to our team.
Processing and Refund
Once received, our sports specialists will inspect the gear and process your refund or dispatch your exchange item within 3-5 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing