Frequently Asked Questions
Everything you need to know about your gear and your run.
How long does shipping take for my running gear?
Standard shipping typically takes 3-5 business days. We also offer express delivery options for those who need their equipment ready for an upcoming race.
What is your return policy on running shoes?
We offer a 30-day return policy for unused items in their original packaging. Please note that shoes must not have been worn for outdoor runs to qualify for a full refund.
How do I know which shoe size to order?
We recommend checking our specific brand size guides. Most runners prefer a half-size larger than their casual shoes to allow for foot expansion during long-distance training.
Do you offer international shipping?
Yes, Run North West ships to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.